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Cookie Policy

Cookie Policy

Please read:

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Privacy & GDPR Policy

Privacy & GDPR Policy

Please read:

Privacy Policy

This privacy policy sets out how EG Coles uses and protects any information that you give us when you use this website. We seek to maintain compliance with the General Data Protection Regulations and all aspects of data protection.

EG Coles is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

EG Coles may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

What we collect

When you use the website or our Contact Form we may collect the following information:

  • name and job title
  • contact information including email address and telephone number
  • demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • Only if you have given us your permission, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Deletion

Once there is no lawful basis for retaining or using your personal data, we will ensure that it is deleted.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at maggie@egcoles.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting but will do so only if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to EG Coles, Station Yard, Station Rd, Semley, Shaftesbury SP7 9AN.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Data Protection Officer

We have a nominated individual who controls and is responsible for the keeping and use of your personal information. This person is called a data controller. Their contact email for these purposes is maggie@egcoles.com

Subject Access Request

In accordance with Section 7 of the Data Protection Act 1998 you have the right to access any information that we hold relating to you. This is commonly referred to as a subject access request. Please note that we reserve the right to charge a fee of £10 to cover the costs incurred by us in providing you with the information.

Right to Withdrawal

You have the right to withdraw your personal data at any time that you wish to do so. If you decide that you no longer wish us to hold your personal data, then please contact us at maggie@egcoles.com with your request.

Complaints

Should you be concerned that your information has not been handled correctly, such as being lost or disclosed to others without your permission, then you have the right to complain. You should contact our data controller at maggie@egcoles.com, outlining your concerns and we will try to resolve the matter with you.

Should you feel that you wish to escalate your complaint then you should contact the Information Commissioners Office, details below:

www.ico.org.uk

Telephone       0303 123 1113

Contact Us

If you have any questions about this policy, please email maggie@egcoles.com or write to:

EG Coles

Station Yard

Station Rd

Semley

Shaftesbury, SP7 9AN

Terms & Conditions

Terms & Conditions

Please read:

Terms & Conditions

General

 

These terms and conditions apply to all transactions placed online, by email, by telephone, by post or in person with EG Coles. 

 

This agreement is made in England, shall be subject to the exclusive jurisdiction of the English courts and shall be governed and construed in accordance with English law.

 

By using this site you are agreeing to these terms and conditions. All transactions with EG Coles will be governed by these terms and conditions.

 

References to the ‘company’, ‘us’ or ‘we’ will refer to EG Coles. All references to the customer shall mean the person or persons purchasing or agreeing to purchase products from the company. 

 

Disclaimer

 

EG Coles have made every effort to ensure that the content of this website is as accurate as possible, but make no guarantee that the content will be free of errors. We shall not be liable for any kind of loss or damage from action taken or reliance placed on information contained on this site.

 

Operating Hours

 

Our telephone lines are manned from 8am - 5pm Monday to Friday. Telephone lines are closed on national holidays and a response is not guaranteed outside these times. 

 

Registered Address

 

EG Coles 

Station Yard

Station Road

Semley

Shaftesbury

SP7 9AN

 

VAT No - GB 329 7912 24

Telephone - 01747 851344

 

Returns Policy

 

  1. Customers wishing to return an item should contact us in the first instance to request an email returns form which should be returned with the product specifying the reason for return. All returns requests will be considered on a case by case basis. 
  2. All items must be returned in original packaging within 30 days of purchase for a refund to be provided. All refunds will be processed subject to a 10% handling charge plus carriage charges.
  3. All items must be returned with a valid reason such as incorrect item supplied or faulty, failure to disclose the reason for return may result in the refund being delayed whilst the item is inspected. 
  4. All items will be inspected on return and a refund provided only once this inspection has been completed, any damage or defects will be noted and deductions made.
  5. All Special Order items can’t be returned without prior approval of management and will be subject to a handling charge of 25%.
  6. There are some products that, due to their characteristics and returns suitability, are excluded from our returns policy. These include; liquids, sprays, filters, and items which may be unsuitable for resale. 
  7. We are classified as an industrial trade wholesaler and our relationship with our customers is based upon business to business terms and conditions. We will accept orders from private individuals on the basis that the terms and conditions remain as though we are supplying business to business.

 

Changes

These Terms and Conditions may be changed from time to time without notice. Amendments will take effect from their publication on this website. Orders placed following any amendments to these Terms and Conditions confirms your agreement to be bound by the updated version. 

 

Prices

All prices are shown in GBP and are inclusive of UK VAT at the current rate unless clearly stated otherwise. 

 

While every effort has been made to check the accuracy of prices and specifications, no responsibility will be accepted for errors and omissions, and we reserve the right to cancel and refund orders where mistakes have been made. 

 

Ownership

All products supplied remain the property of EG Coles until payment has been received in full by us. 

 

Delivery

For information regarding delivery, please see our Delivery Policy. 

 

Guarantee and Warranty

All products are covered by a manufacturer’s warranty, the period of which varies according to the product. The warranty period starts from the date of purchase. 

 

Force Majeure

EG Coles accepts no liability for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the products ordered then the customer’s liability will be limited to the value of the products already supplied together with any associated delivery charges. 

 

Privacy Policy

Please see our separate Privacy Policy.

Find Us:

Station Yard

Station Road

Semley

Shaftesbury

Dorset

SP7 9AN

 

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Opening Hours:

Monday – 8am-5pm

Tuesday – 8am-5pm

Wednesday – 8am-5pm

Thursday – 8am-5pm

Friday – 8am-5pm

Tel: 01747 851344

(including out of hours)

 

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